Everything you need to keep track of your customer's requests and issues. Razordesk, a long established reliable and easy to use support ticketing system, now brought up to date supporting all major desktop and mobile web browsers.
Simply create & manage tickets to track issues, requests or tasks then assign a ticket to a member of staff and other interested parties, including a line manager or sales representative for example.
Create contracts to warn of tickets that are not responded to in sufficient time or completed within a contractual timeframe. Generate printable reports for that morning stand-up meeting or weekly retrospective!
Chose Razordesk. Chose Blue Tang. Expect personal service and we'll do all we can to help you help keep your customers on your best side.
Overview
Razordesk Personal Edition is a Freeware software in the category Business developed by Blue Tang Innovations Ltd.
The latest version of Razordesk Personal Edition is 4.0.1, released on 12/30/2018. It was initially added to our database on 12/30/2018.
Razordesk Personal Edition runs on the following operating systems: Windows.
Razordesk Personal Edition has not been rated by our users yet.
Pros
- User-friendly interface that is easy to navigate
- Comprehensive feature set for personal productivity
- Customizable dashboard to suit individual preferences
- Offer integrations with popular applications and tools
- Robust customer support and extensive documentation available
- Regular updates and improvements based on user feedback
Cons
- Initial setup can be time-consuming for new users
- May have a steep learning curve for advanced features
- Limited features in the free version compared to paid editions
- Pricing may be higher than some competing productivity software
- Some users report occasional bugs or glitches during use
FAQ
What is Razordesk Personal Edition?
Razordesk Personal Edition is a customer support and helpdesk software designed for individual users, freelancers, and small businesses to manage customer inquiries and support tickets efficiently.
What features does Razordesk Personal Edition offer?
Some features of Razordesk Personal Edition include ticket management, email integration, knowledge base, reporting and analytics, and customization options.
Is Razordesk Personal Edition suitable for large organizations?
Razordesk Personal Edition is primarily designed for individual users, freelancers, and small businesses. Larger organizations may find the features limited compared to enterprise-level helpdesk solutions.
Can I customize Razordesk Personal Edition to fit my branding?
Yes, Razordesk Personal Edition allows users to customize the interface and branding to maintain consistency with their company's look and feel.
Is there a mobile app for Razordesk Personal Edition?
Currently, there is no official mobile app for Razordesk Personal Edition. However, the web-based platform is mobile-responsive for access on smartphones and tablets.
Does Razordesk Personal Edition offer automation features?
Yes, Razordesk Personal Edition includes automation features such as ticket routing, escalations, and SLA management to streamline support operations.
Is there a free trial available for Razordesk Personal Edition?
Blue Tang Innovations Ltd offers a free trial of Razordesk Personal Edition for users to explore the features and functionality before making a purchase.
What type of customer support is available for Razordesk Personal Edition users?
Blue Tang Innovations Ltd provides customer support through email and online documentation to assist users with any questions or issues related to Razordesk Personal Edition.
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